Sometimes a client just… doesn’t show. You don’t have to cancel or delete the booking — you can mark it as a no-show so it’s recorded on the client’s file for future reference.
Here’s how:
- Open the full session booking
Go to Sessions and click the session with the client who didn’t show. - Open the Actions menu
In the booking view, click Actions (top right of the booking panel). - Choose “Mark as No-show”
Click Mark as No-show. A confirmation window will open showing that this won’t cancel the booking, it just notes it on the client record. - Confirm
Click Mark as No-show to save it.
That’s it — the booking stays in Session, your records stay accurate, and you have a note on the client if this happens again.
What marking as no-show does (and doesn’t) do
✅ Keeps the booking in your account
✅ Notes on the client that they were a no-show
✅ Helps you track reliability
❌ Doesn’t refund or cancel anything automatically
❌ Doesn’t notify the client — this is for your internal records