Summary:
If you asked to reset your Session password but did not get the email, it is usually because it went to spam, there was a typo in the email, or the reset was sent to a different address than the one on your account. Follow the steps below to find or resend it.
Check spam and other folders
- Open your email inbox.
- Check Spam, Junk, and Promotions.
- Search for “Session” or “password reset.”
Many email providers filter automated emails, so it may already be there.
Make sure you entered the correct email
Session only sends the reset link to the email that is on your account.
Try the email you:
- Used when you first signed up
- Use for your business
If you entered a different email on the reset form, you will not receive the email.
Request the reset again
- Go back to the Session login page.
- Click Forgot password.
- Enter the correct email.
- Click Reset password again.
Use the newest reset email. Older links may expire.
Wait a minute
Some inboxes can be slow to receive automated messages. Give it a minute or two, then refresh your inbox.
Add Session to your safe sender list
If the email keeps going to spam, add the Session address to your contacts or mark the message as Not spam. This helps future messages arrive in the inbox.
When to contact support
Contact Session support if:
- You no longer have access to the email on the account
- You are not sure which email your account uses
- You have tried resending more than once and still do not see the email
Include the email addresses you tried so support can look up the correct account faster.