Summary:
If you cannot log in to Session, it is usually a simple issue like a wrong password, using the wrong email, or not receiving the reset email. This article will help you fix the common login problems.
Common reasons you cannot log in
- Wrong email or password
- You signed up with a different email
- Password reset email did not arrive
- Temporary browser issue
Check your email and password
- Go to the Session login page.
- Enter the email you used when you created your Session account.
- Enter your password.
- If you see an error, try again and make sure caps lock is off.
If you still see an error, continue to the next step.
Reset your password
- On the login page, click Forgot password.
- Enter your Session email.
- Check your inbox for the reset email.
- Click the link and create a new password.
- Go back to the login page and try again.
If you did not receive the email:
- Check spam or promotions.
- Wait a minute and click Resend.
- Make sure you entered the correct email.
Make sure you are using the right email
Some users have more than one email for business. Try any of these:
- Your business email
- The email you used during the free trial
Session will only log you in if the email matches the one on your account.
Try another browser or device
- Open Session in an incognito or private window.
- Try another browser.
- If it works there, clear cookies and cache on your main browser and try again.
When to contact support
Contact Session support if:
- You no longer have access to the email on the account
- You are getting an error that does not match the situations above
Include the email you are trying to log in with and a screenshot of the error so support can find your account faster.