How to reset your password

Summary:
If you forgot your Session password or cannot log in, you can reset it from the login page. You will receive a password reset email and create a new password before logging in again.

Before you start

• You have access to the email on your Session account.
• You can open links from your email.
• Use a strong password that you have not used before.

Steps to reset your password

1. Go to the Session login page.
2. Click Forgot password.
3. Enter the email address you use for Session.
4. Click Reset password.
5. Open your email inbox and find the message from Session.
6. Click the password reset link in the email.
7. Enter your new password and confirm it.
8. Go back to the login page and log in with your email and new password.

Troubleshooting

I did not get the reset email

• Check spam and promotions.
• Make sure you entered the same email you used to sign up.
• Wait a minute and click Resend.

The link expired or says it is not valid

• Go back to the login page and request a new reset link.
• Use the newest email, not an older one.

I do not remember which email I used

• Try your business email or the email you use for Session bookings.
• If that does not work, contact support with the emails you tried.

FAQ

Will I lose my account or sessions?
No. This only updates your password.