How to change your email address

Summary:
You can update the email on your Session account from your account settings. After you submit the new email, we will send a confirmation to that new address. The change is not complete until you confirm it.

Before you start

• You are logged in to Session.
• You have access to the new email address.
• You can open links from your email.

Steps

1. In Session, go to Manage → Account.
2. Click Edit profile.
3. Click Change email.
4. Enter your new email address.
5. Confirm your new email by entering it again.
6. Click Request email change.
7. Open the inbox for your new email address.
8. Find the message from Session and follow the link to confirm the change.

Important

• We will send a confirmation to the new email address to complete the change.
• The email on your account will not be updated until you confirm it.
• If you do not see the email, check spam or promotions and then try again.

Troubleshooting

• I did not get the confirmation email
  • Check spam and other folders.
  • Make sure you typed the new email correctly.
  • Click to request the change again.
• I no longer have access to my old email
  • That is okay. We confirm using the new email.
  • If you also cannot log in, contact support.