Email automation in Session keeps your clients informed without you having to remember every message. We give you smart defaults, you can tweak them, and if you need more — you can build full workflows.
Where to find it
- Go to Manage → Client emails.
- You’ll see two main areas: Email automation (built-in/canned emails) and Email workflow (your custom sequences).
Built-in emails (the easy part)
We already send the common stuff for you — things like:
- Booking confirmation
- Payment reminder
- Session reminder
- Inquiry confirmation
- Gallery auto-expire reminder
Each one shows a Status (Sending / Not sending).
- Click an email to turn it on/off.
- You can change timing on the ones that support it (e.g. 2 days before, 1 day before).
- You can edit the content to match your voice.
So: you can run your business on just these.
Brand your emails
At the top you’ll see Email branding.
- Add your logo
- Edit the footer
- Turn on “CC me on all emails” if you want to see what clients get
Need more than one email? Use workflows
Sometimes you want: “Client books a Family Session → send welcome today → send prep guide 3 days later → send reminder 1 day before.”
That’s what Email workflow is for.
- Click + New workflow
- Pick a trigger (for example: “When a client books Family Session”)
- Add the emails and timing you want
- Save / publish
Your built-in automations will still send — workflows are extra.
Good to know
- You can have different workflows for different session types.
- You can pause a workflow anytime.
- Manual emails (like “Share gallery”) are still available when you open a booking.